Fundamental Conflict Management Techniques for Students

Issued by Florida International University (FIU)

Developed within the Division of Academic and Student Affairs, this badge recognizes foundational skills in conflict management including critical thinking, problem solving, collaboration, effective communication, and active listening. Earners can recognize and understand how conflict impacts their life and are equipped with valuable tools to confidently deal with conflict in their personal life, education, community, or workplace.

Type Learning
Level Foundational

Skills

Earning Criteria

Attendance at all required sessions.
Successful completion of four short answer response activities related to the following topics: demonstrating active listening, ascertaining the position and interest of the conflicted party, brainstorming options, and establishing strategies to address conflict.
Successful completion of a reflection paper on how all competencies learned can be utilized to further personal, professional and/or academic goals.