This badge was issued to XIONG XIAO on 23 Mar 2020.
IBM Storage - Field Support, Experienced
Issued by
IBM
The badge holder is able to successfully plan and complete an on-site visit that includes any of the following activities: physical installation of a system, removal and replacement of components, system hardware upgrades. The badge holder can complete the tasks listed above with limited supervision for at least two IBM Storage systems generation.
- Type Validation
- Level Intermediate
- Time Months
- Cost Paid
Skills
Earning Criteria
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Must be an employee of IBM
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Demonstrate solid understanding of the tools and processes applicable to technical support mission activities
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Minimum of 18 months or more experience supporting IBM Storage platform
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Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one of the above which is verified by their manager.