Google IT Support Professional Certificate (v2)
Issued by
Coursera
Those who earn the Google IT Support Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.
Additional DetailsSkills
- Computer Networking
- Customer Service
- IT Infrastructure Services
- IT Support
- Operating Systems
- Security
- System Administration
- Troubleshooting
Earning Criteria
Standards
The learning outcomes and skills acquired can be recognized as modules in subsequent educational courses, with a recommendation for recognition at EQF levels 5 and 6 for their designated ECTS credits. This certificate includes a workload of approximately 137 learning hours, providing a comprehensive learning experience.
Higher Education Institutions within the European Higher Education Area are obligated to recognize prior learning and non-formal learning experience, accepting up to a certain amount from non-university modules, provided there are no major differences in learning outcomes. Specific acceptance and applicability may vary by institution.
Endorsements
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FIBAA
This credential has been successfully certified by the Foundation for International Business Administration Accreditation and is recommended for recognition of up to 5 ECTS credits. For more information about FIBAA, visit www.fibaa.org. -
FIBAA
5 semester hours -
American Council on Education
This credential has been successfully evaluated by the American Council on Education for college credit. It is recommended for a total of 15 college credits. For more information about ACE Learning Evaluations, visit www.acenet.edu. -
American Council on Education
3 semester hours in Introduction to Computers in the lower-division undergraduate category -
American Council on Education
3 semester hours in Systems Administration in the lower-division undergraduate category -
American Council on Education
3 semester hours in Introduction to Cybersecurity in the lower-division undergraduate category -
American Council on Education
3 semester hours in Networking Fundamentals in the lower-division undergraduate category -
American Council on Education
3 semester hours in Operating Systems in the lower-division undergraduate category