Guide / self-service

Issued by Zendesk

Get ready to create, organize, and share knowledge base articles and content easily with customer support agents, select customers, or the public—and measure what performs best.

Type Learning
Level Foundational
Time Hours
Cost Free

Additional Details

Skills

Administrator
Customer Support
CX
Guide
Support
Zendesk

Earning Criteria

This 2h 30m learning path contains 4 courses, lessons, downloadable content, and an assessment to help you deliver best in-class self-service and empower your agents with a knowledge base. We recommend taking the courses in the path sequence to ensure a quality learning experience.