Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (Legacy with Power Platform)*

Issued by Microsoft

Earning a Dynamics 365 Customer Service Functional Consultant Associate* certification validates the skills and knowledge to build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs. (*Certification retirement date: July 28, 2022.)

Skills

Case Management
Connected Customer Service
Customer Service Insights
Customer Service Scheduling
Dynamics 365
Dynamics 365 Administration
Dynamics 365 Configuration
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Knowledge Management
Omnichannel Solutions
Power Platform

Earning Criteria

PASS EXAM PL-200 AND EXAM MB-230:
- Exam PL-200: Microsoft Power Platform Functional Consultant
- Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
OR PASS EXAM MB-200* AND EXAM MB-230:
- Exam MB-200: Microsoft Power Platform + Dynamics 365 Core (*Exam now retired)
- Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant