This badge was issued to Rene Grauert on 22 Apr 2020.
Open Source Software - Remote Technical Support, Foundation
Issued by
IBM
The badge holder demonstrates commitment to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM technical support and effectively support clients with supervision. Serves as the technical owner for client problems, providing knowledge and technical skills to help provide technical solution. This badge is only available for IBM employees.
- Time Weeks
- Cost Paid
Earning Criteria
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Must be an employee of IBM
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Complete Tools and Process Training as defined by functional team
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The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform problem determination and resolution using their skill and available reference materials
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This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.