Customer Facing Skills Initiative: Strategic Communication

Issued by Microsoft MCAPS Academy - Build Your Expertise

Being able to craft and deliver a compelling message is a critical skill. Whether you're building rapport with a new customer, leading a meeting, facilitating a whiteboard discussion, or delivering a formal presentation, some key principles apply. Strategic communication skills will help you prepare for any situation you may face in your day to day work.

Type Learning
Level Intermediate
Time Hours
Cost Free

Additional Details

Skills

Building Business Acumen
Building Empathy
Building Rapport
Business Storytelling
Executive Presence & Presentation
Strategic Questioning

Earning Criteria

Participants completed the required activities and assignments, and received a passing score for the CFSI: Strategic Communication course
Demonstrate effective application of active listening and strategic questioning to deliver a message that promotes understanding and compels action.
Demonstrate the use of storytelling skills to build connection and deliver compelling, story-based presentations to customers.