Customer Facing Skills Initiative: Stakeholder Management

Issued by Microsoft MCAPS Academy

Engaging in difficult conversations with confidence and empathy is not a walk in the park. Learn how to mitigate project risk and calm unhappy customers through timely and clear communication, while managing expectations and setting boundaries. Stakeholder Management skills are crucial to your success and customer & internal relations.

Type Learning
Level Intermediate
Time Hours
Cost Free

Additional Details

Skills

Communication Styles
Cross-cultural Collaboration
Difficult Conversations
Identifying Stakeholders
Manage Bussines Escalations
Manage Expectations

Earning Criteria

Participants completed the required activities and assignments, and received a passing score for the CFSI: Stakeholder Management course
Demonstrate adapting to different communication styles to ensure a more effective stakeholder interaction.
Demonstrate the use of empathy and communication skills to handle and diffuse difficult conversations with stakeholders.