This badge earner has demonstrated a foundational knowledge of technical support and can identify and discuss areas of technical support, roles, responsibilities, IT infrastructure, customer service mindset, industry certifications, support tools, support tiers, service-level agreements, and ticketing systems. The badge earner demonstrated the ability to evaluate technical and soft skills, classify support tickets, use an escalation matrix, and describe connecting to a remote computer.

• Type Validation
• Level Foundational
• Time Hours
• Cost Paid