TSS Technical Solution Manager - Advanced

Issued by IBM

The badge holder can represent IBM to clients on all matters concerning the Solution Design. Shows leadership in guiding teams to create service solutions for complex, non-standard service requirements in both conventional and innovative ways. Evaluates and reviews the options and recommends the service solution that best addresses the business and client needs. They are aware of all aspects of the Solutioning and adjacent processes.

Type Validation
Time Years
Cost Free

Additional Details

Skills

Earning Criteria

Must be an IBM TSS Employee
Client Relationship Management: Work and negotiate with top managers, lead relationship management. Engage with client to elaborate specific standard and non-standard clients needs. Extended client facing time. Handle difficult situations or expectations.
Communication: Lead critical communication with clients at various levels of management. Present, teach and provide expert advice. Advisor in internal groups and communities.
Solution Design: Apply design-thinking techniques relying on client and expert insights. Engage in rather complex opportunities. Critically review the options and recommend the more cost-optimized and overall more effective solutions to team mates and clients.
Team leadership: Lead complex opportunities and become short-term focal point for all teams involved towards a complete solution. Lead a team in supporting and delivering solutions, be responsible for team deliverables, coach others in their roles and task.
Technical Leadership: Participate in technical communities. Share expertise and keep the team up to date. Help to improve tools and processes within the scope of expertise. Help with the development of agreements, proposals and client deliverables. Act as a role model.
Versatility: Ability to see the bigger picture as a generalist, keeping yourself up to date on specific topics and build a wide personal network.
Education: Required Global education – TBC; Required GEO education – TBC
2 Project profiles: Overall complexity of project profiles need to align to “Silver” level in the description above; at least 1 bid won.
Giveback: Influence existing tools, processes and Solutioning assets; Give active feedback for drive continuous improvements; Describe as free form text, 10 hours measurable giveback; Earned one IBM Professions Give Back Badge (IBM Profession Champion, IBM Recognized Speaker/ Presenter, IBM Recognized Teacher/ Educator).
Experience: Describe examples which illustrate the highlighted skills and experiences in the job description. - Typically on the TSA role for 36 months or more.
Accountability: Illustrate behaviours supporting IBM values.
THIS BADGE IS TEMPORARILY UNAVAILABLE