Badge holders have acquired the skills to teach ISO/IEC 20000 Practitioner. They can assist and advise organizations in conforming to the ISO/IEC 20000 standard. They understand the technology and tools needed to support the implementation of the ISO/IEC 20000 standard. They have the ability to produce and assess a gap analysis supported by an improvement and implementation plan. Other skills demonstrated include: creating and evaluating service management plans, policies and objectives.