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This badge was issued to Doriano Gallozzi on 25 Nov 2021.
Expires on 29 Mar 2025APMG Accredited Trainer - ISO/IEC 20000 Practitioner
Issued by
APMG International
Badge holders have acquired the skills to teach ISO/IEC 20000 Practitioner. They can assist and advise organizations in conforming to the ISO/IEC 20000 standard. They understand the technology and tools needed to support the implementation of the ISO/IEC 20000 standard. They have the ability to produce and assess a gap analysis supported by an improvement and implementation plan. Other skills demonstrated include: creating and evaluating service management plans, policies and objectives.
Additional DetailsSkills
Earning Criteria
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Badge holders have been assessed through interview for their product knowledge by an experienced APMG Assessor.
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Badge holders been assessed for their ability to teach through observation by an experienced APMG Assessor.
Standards
APMG Accredited Trainers have been assessed to the international best practice standard ISO 17024. In addition to having passed rigorous product knowledge interviews and training skills assessments, APMG Accredited trainers are continually monitored to provide exemplary course delivery to customers.