This badge was issued to Dharmendra Bhavsar on 15 Sep 2022.
Expires on 15 Sep 2027
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
ACE 2022: Alvaria CX Suite Certified Associate: Outbound
Issued by
Alvaria
The ACE 2022: Alvaria CX Suite Certified Associate: Outbound badge reflects a comprehensive understanding of the techniques required to set up and manage an outbound contact center using the CX Suite.
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Build information tables and calling lists to assign to groups and campaigns
- Create outbound campaigns with all necessary components except for the screens themselves
- Set up agents, supervisors, and related infrastructure such as departments and sites
- Set up groups and schedule them to dial lists automatically based on rules
- Troubleshoot problems from an agent’s perspective and monitor the contact center with historical and real-time reporting
- Use dialing filters and call pacing to control how customers are contacted
Earning Criteria
-
Passed the ACE 2022: Alvaria CX Suite Certified Associate: Outbound Exam