Service Cloud Voice Accredited Professional

Issued by Salesforce Accredited Professional

Earners of the Service Cloud Voice Accredited Professional credential have demonstrated skills and knowledge in designing, configuring, building, and implementing Service Cloud Voice.

Type Certification
Level Foundational
Time Hours
Cost Paid

Additional Details

Skills

Contact Center
Contact Flows
Implementation Design
Implementation Strategy
Optimization
Requirements Gathering
Service Cloud Voice
Service Cloud Voice Best Practices
Troubleshooting

Earning Criteria

Pass proctored Service Cloud Voice Accredited Professional Exam (English)
Pass proctored Service Cloud Voice Accredited Professional Exam (Japanese)