Foundational Support

Issued by Zendesk

A fully integrated ticketing system is the first step to building a great customer experience. It's a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.

Type Learning
Level Foundational
Time Hours
Cost Free

Additional Details

Skills

Foundational
Support
Zendesk

Earning Criteria

This 2h 45m learning path contains 3 courses, lessons, downloadable content and an assessment to help you learn foundational support. We recommend completing the courses in the path sequence to ensure a quality learning experience.
Zendesk customer training days are live, interactive sessions with our expert trainers. In the Foundational Support Track, you'll solidify your knowledge of our core Support product. You'll understand how to manage your agents and end users by defining access, workflows, and organizations and configuring business rules settings.