Customer Success Manager Certified Professional

Issued by Gainsight

The CSM level 1 curriculum includes 18 courses covering the fundamentals of customer success, including key terminology and foundational processes. This training helps new CSMs or CSM teams in the earlier stages of maturity to align processes and speak a common language.

Type Certification
Level Foundational
Time Days
Cost Paid

Additional Details

Skills

Assessing And Managing Customer Health
Cross Functional Working
Customer Churn Analytics
Customer Success Enablement
Customer Success Management
Customer Success Process
Managing Challenging Conversations
Post-Sales Handoffs

Earning Criteria

Complete a self-paced training path.
Complete a 60-question exam with 70% or higher.