This badge was issued to Cathy Weldon on 25 Nov 2019.
Expired on 24 Nov 2022
Genesys Engage on-premises: Workforce Management Certification
Issued by
Genesys
The Genesys Certified Workforce Management 8.5 Consultant (GCP8.5-WFM) certification validates the candidate's understanding of the Genesys Workforce Management solution components including knowledge in implementation procedures, basic troubleshooting, scheduling, forecasting and maintenance of a Genesys WFM 8.5 solution.
Additional DetailsSkills
- Access Groups
- Activity Policies
- Agent Groups
- Agent Logins
- Agent Skills
- AHT
- Alerts
- Apache Cassandra
- Application Objects
- Average Engine
- Average Handle Time
- Bidding
- Business Unit (BU)
- CC Analyzer
- CCPulse+
- CIM Platform
- Composer
- Computer Telephony Integration
- Configuration Layer
- Configuration Server
- Contact Center Objects
- Contracts
- DAPs
- DBServer
- DMA
- DNS
- Forecasting
- Framework Layered Architecture
- GAX Plug-ins
- Genesys Platform
- Genesys Routing And Reporting
- Integration
- Interaction Concentrator (ICON)
- Interaction Flows
- Interactive Insights
- IRD-Based Routing
- IV
- IV Template
- Job Failures
- LCA And GDA
- Licensing
- Log Levels
- LRM
- Management Layer
- Monitoring And Alarms
- Multi-Site Activity (MSA)
- Network Issues
- Operational Parameters
- ORS
- Patterns
- Permissions And Role-based Access Control
- Persons
- Place Groups
- Places
- Planning And Maintenance
- Pulse
- Read-only And Emergency Modes
- Real Time And Historical Views
- Schedule Conflicts
- Scheduling
- SCS
- Security Roles
- Services Layer
- Shifts
- Solution Maintenance
- State Chart XML (SCXML)
- Stat Server
- Switch
- TCP/IP Ports
- Threshold
- Time Off
- Trading
- Universal Engine
- URS
- User Interaction Layer
- Using Genesys Administrator And GAX
- Web Agent Navigation
- Web Architecture
- WFM Calendar
- WFM Database
- WFM Interfaces
- WFM Policy Options
- WFM Servers/Applications
- Widgets
- Workforce Management System
- Workspace
- Workspace Desktop Edition