This badge was issued to Rebecca Nuesink on 16 Aug 2023.
Effective Customer Communication
Issued by
Santander
By the end of this learning you will be able to demonstrate and understand the basic concepts of effective communications and the tools to help identify how to adapt your communication style based on customer preferences. You'll also learn how communication can be used to build strong rapport and trust with your customers and ensure all customer conversations are memorable and engaging.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Earning Criteria
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(1) End of Video section knowledge check (2) Final assessment outcomes – benchmarking of the assessment with minimum pass rate based on Learning Objectives. Minimum pass grade is 80%. Complete the study of the contents by clicking on View additional information.