Customer Service Support - Skill - Level 5

Issued by Digital Skills Agency

Earners of this badge have been assessed under a SFIA Foundation approved assessment scheme. They have demonstrated practice of the skill, possibly only briefly, or not within a professional working environment or without full accountability as identified in the SFIA Generic Attributes. Customer service support SFIA Level 5: Managing and operating customer service or service desk functions.

Type Validation
Level Intermediate
Time Years
Cost Paid

Additional Details

Skills

CSMG
Customer service support
SFIA
SFIA Foundation

Earning Criteria

The applicant has provided evidence to demonstrate that they have practiced the SFIA Professional Skill in a controlled or learning environment rather than in a real-world professional working environment. They have had minimal opportunity to fully demonstrate the relevant SFIA Generic Attributes or Behavioural Factors necessary for full competence in the workplace.
The assessment for this badge is carried out under a SFIA Foundation approved scheme using approved assessment processes, applying approved assessment criteria and conducted or overseen by a s SFIA Accredited Assessor. Assessment would typically be by observation of performance within a controlled environment.

Endorsements

SFIA Foundation

This badge is endorsed by the SFIA Foundation. The Digital Skills Agency of New Zealand operates a SFIA Foundation approved assessment scheme to issue digital badges that meets the requirements of the SFIA Foundation. Details can be found on The SFIA Foundation website