This badge was issued to Bruno Xavier on 13 Dec 2024.
- Type Learning
- Level Foundational
- Time Hours
Customer Success Practice Assessment (CSPA) for Partners - Record of Achievement
Issued by
SAP
The CSPA is a consultant-led workshop that analyzes the partner capabilities in building a Customer Success practice to support the new subscription recurring model and outcome realization. A series of concept presentations, followed by Q&A sessions across 9 domains are used to produce a color-coded maturity heatmap and set of recommendations.
- Type Learning
- Level Foundational
- Time Hours
Skills
- Develop a Customer Success Practice
- Identify Areas Of Improvement
- Use a Customer Success Practice Assessment tool