This badge was issued to Rodrigo Romao Franca Soares on 01 Dec 2021.
Expired on 01 Dec 2023
Genesys Cloud CX: Certified Supervisor
Issued by
Genesys
This certification is designed to assess a candidate's knowledge in configuring and supervising a team of agents in the Genesys Cloud CX environment. This certification is also used to test their analytical skills of tracking overall reports, performance, and understanding of how advanced management features are configured in Genesys Cloud CX.
Additional DetailsSkills
- Genesys Cloud CX Certified Supervisor – Access Queue Metrics Summary report
- Genesys Cloud CX Certified Supervisor – Agent Performance View
- Genesys Cloud CX Certified Supervisor – Campaign Management
- Genesys Cloud CX Certified Supervisor – Configure a Report
- Genesys Cloud CX Certified Supervisor – Create an Alert
- Genesys Cloud CX Certified Supervisor – Create Canned Response Libraries
- Genesys Cloud CX Certified Supervisor – Create Contact List
- Genesys Cloud CX Certified Supervisor – Create Do Not Call List
- Genesys Cloud CX Certified Supervisor – Create Script Templates
- Genesys Cloud CX Certified Supervisor – Create Wrap-Up Codes
- Genesys Cloud CX Certified Supervisor – Explore Dashboards
- Genesys Cloud CX Certified Supervisor – Explore Dialing Modes
- Genesys Cloud CX Certified Supervisor – Explore Queues View
- Genesys Cloud CX Certified Supervisor – Genesys Cloud CX Contact Center Components
- Genesys Cloud CX Certified Supervisor – Overview of Alert Administration
- Genesys Cloud CX Certified Supervisor – Performance Dashboards Overview
- Genesys Cloud CX Certified Supervisor – View an Interaction’s Details
- Genesys Cloud CX Certified Supervisor – View Assigned Evaluations
- Genesys Cloud CX Certified Supervisor – View Report History