Certified Customer Success Manager (CCSM) Level 1

Issued by SuccessCOACHING

Earners of the Level 1 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to deliver better outcomes for their customers. With the completion of their CCSM Level 1 training, they understand how to apply the fundamental best practices of Customer Success Management to resolve the real, everyday challenges Customer Success professionals face as they work with their customers.Earners of the Level 1 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to deliver better outcomes for their customers. With the completion of their CCSM Level 1 training, they understand how to apply the fundamental best practices of Customer Success Management to resolve the real, everyday challenges Customer Success professionals face as they work with their customers.WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWEarners of the Level 1 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to deliver better outcomes for their customers. With the completion of their CCSM Level 1 training, they understand how to apply the fundamental best practices of Customer Success Management to resolve the real, everyday challenges Customer Success professionals face as they work with their customers.

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Skills

Earning Criteria

Standards

Continuing Professional Development Accredited

SuccessCOACHING is recognized by the Continuing Professional Development Certification Service and authorized to offer 18 Continuing Professional Development hours for all of our CCSM Level 1 programs.

Occupations

Customer Experience Managers

Foster customer loyalty through high-quality interactions at each step of the service process. Work with customers and employees to identify and resolve pain points to improve customer experience and increase customer satisfaction.

Customer Relationship Specialists

Act as the middle person between a company and its customers. Ensure that the customers are satisfied by providing guidance and explanation on their accounts and services received by the company. May develop plans or deliver proposals.

Customer Experience Specialists

Support the customer experience manager to analyze and improve the customer experience. Work with customers and employees to identify and resolve performance gaps to improve customer experience and increase customer satisfaction.

Service Delivery Managers

Plan, direct, or coordinate service delivery oversight, service level management, reviewing operational supplier performance reports, and highting potential productivity .

Account Management Specialists

Build business relationships with customers to facilitate the sale of equipment, services, and software. Identify opportunities and manage sourcing and delivery of products to customers. May be responsible for achieving sales targets and maintaining profitability.