Customer Facing Skills Initiative: Creative Thinking

Issued by Microsoft MCAPS Academy - Build Your Expertise

How is creative thinking relevant to the work you do every day? It leads to better ideas. You can use a creative mindset and practice creative thinking techniques to develop better solutions for customers and colleagues. You will learn about creative thinking as a skill, what tools and approaches to use, and when and how to apply creativity in your role to affect positive change.

Type Learning
Level Intermediate
Time Hours
Cost Free

Additional Details

Skills

Earning Criteria

Participants completed the required activities and assignments, and received a passing score for the CFSI: Creative Thinking course.
Participants submitted their Creative Thinking Action Plan for review.
Demonstrated completing creative thinking exercises to uncover hidden insights about customers and stakeholders.
Demonstrated completing creative thinking exercises that define stakeholder problems.
Demonstrated completing creative thinking exercises to generate novel ideas that meet stakeholder needs.
Demonstrated completing creative thinking exercises to evaluate and prioritize ideas to determine the right solution and gain buy-in.