This badge was issued to Rodrigo Romao Franca Soares on 29 Nov 2021.
Expires on 17 Nov 2025
Genesys Cloud CX: Quality Management Certification
Issued by
Genesys
This certification tests the users' knowledge of Quality Management tasks such as interaction evaluation, scoring, and calibration. It is intended for quality managers, quality administrators, supervisors, contact center managers, and business analysts who evaluate digital and voice interactions to provide customers with a consistent or improved experience.
Additional DetailsSkills
- Genesys Cloud CX Quality Management – Call Monitoring
- Genesys Cloud CX Quality Management – Configure Performance Dashboards
- Genesys Cloud CX Quality Management – Configure Quality Dashboards
- Genesys Cloud CX Quality Management – Configure Quality Policies
- Genesys Cloud CX Quality Management – Configure Scoring Standards
- Genesys Cloud CX Quality Management – Creating a Calibration
- Genesys Cloud CX Quality Management – Creating Evaluation Forms
- Genesys Cloud CX Quality Management – Encryption Keys Overview and Updates
- Genesys Cloud CX Quality Management – Evaluating an Interaction
- Genesys Cloud CX Quality Management – Evaluation Process Overview
- Genesys Cloud CX Quality Management – Recording Policies
- Genesys Cloud CX Quality Management – Rescore an Evaluation
- Genesys Cloud CX Quality Management – View Quality Reports