TSS Technical Solution Manager - Intermediate

Issued by IBM

The badge holder demonstrates commitment to exercise accountability to create, mainly, non-standard Service Solutions for multi country opportunities. Works independently, effectively and efficiently with minimal oversight, raising issues of risk to the appropriate level at the appropriate time. Leads small teams to create partial solutions for the overall, medium, service solution. Is recognized as a subject matter expert in multiple areas of expertise inside and outside own country.

Type Validation
Time Years
Cost Free

Additional Details

Skills

Earning Criteria

Must be an IBM TSS Employee
Client Relationship Management: Manage relationship with clients and within the team. Participate in difficult communication in order to fulfil client requirements and build trust by using expertise.
Communication: Match communication style in order to efficiently process day to day activities. Give effective presentations.
Solution Design: Ensure that the Solution Design addresses the client Service Requirements and meets client needs while mitigating risks and costs incurred.
Team leadership: Be able to identify and engage the proper teams towards solutioning an opportunity. Contribute to the solution and have responsibility for team deliverables.
Technical Leadership: Suggest tool and processes improvements where suitable. Lead a technical team to delivery overall solution and use project management skills to track deliverables.
Versatility: Start building not only depth of knowledge but as well a more broader experience.
Education: Required Global education – TBC; Required GEO education – TBC
1 Project profile: Overall complexity of project profiles need to align to “Silver” level in the description above; At least 1 bid won.
Giveback: Receive mentoring, help improving education paths & mentoring as ‘giveback’; Be able to support higher levels; Act as technical advisor for new team members; Lead sessions on Sharing Expertise, Lessons Learned etc; Describe as free form text 10 hours measurable giveback.
Experience: Describe examples which illustrate the highlighted skills and experiences in the job description. - Typically on the TSA role for 12 months or more.
Accountability: Illustrate behaviours supporting IBM values
THIS BADGE IS TEMPORARILY UNAVAILABLE