This badge earner demonstrates the knowledge & skills needed to be a successful Customer Engagement Specialist. They can engage effectively through clear & concise communication & listening abilities. The earner can apply appropriate empathetic behavior such as patience, curiosity & willingness to help, and effectively engages in problem solving to research an issue & determine an appropriate resolution. They understand & adhere to process flow to ensure client Service Level Agreements are met.

• Type Validation
• Level Foundational
• Time Days
• Cost Paid