This badge was issued to Kumar Rahul on 21 Jun 2020.
Expired on 21 Jun 2023
Genesys Engage on-premises: Voice Platform Certification
Issued by
Genesys
The Genesys Certified Voice Platform 8.5 consultant (GCP8.5-CVP) certification validates the candidate's understanding of the installation, configuration and basic support of Genesys Voice Platform version 8.5 including knowledge and skills needed to plan, install and configure the Genesys Voice Platform (GVP) version 8.5 and to install and configure GVP components.
Additional DetailsSkills
- Access Groups
- Agent Groups
- Agent Logins
- Agent Skills
- Application Objects
- CC Analyzer
- CCPulse+
- Composer
- Configuration Layer
- Configuration Server
- Contact Center Objects
- Database Access Points (DAPs)
- Data Source Architecture
- DNS
- Framework Layered Architecture
- Genesys Deployment Agent (GDA)
- Genesys Platform
- Genesys Routing And Reporting
- GIM_ETL Configuration
- High Availability
- ICON Deployment
- ICON Functions And Components
- ICON Installation
- ICON_Voice Application
- Info Mart Data Sources
- Info Mart Installation
- Interaction Flows
- Interactive Insights
- IRD-Based Routing
- Licensing
- Local Control Agent (LCA)
- Log Levels
- Management Layer
- Monitoring And Alarms
- Multimedia
- ORS
- Outbound
- Permissions And Role-based Access Control
- Persons
- Place Groups
- Places
- Planning And Maintenance
- Pulse
- Read-only And Emergency Modes
- Real Time And Historical Views
- Reporting & Performance Management
- SCS
- Services Layer
- State Chart XML (SCXML)
- Stat Server
- Switch
- TCP/IP Ports
- Tenant Only Views
- Threshold
- URS
- User Interaction Layer
- Using Genesys Administrator And GAX
- Voice
- Widgets
- Workspace
- Workspace Desktop Edition