This badge was issued to Rodrigo Romao Franca Soares on 18 May 2021.
Expires on 12 May 2025
Genesys Cloud CX: Professional Certification
Issued by
Genesys
This certification is designed to cover the full Genesys Cloud CX suite: Collaborate, Communicate, Contact Center, and Architect, and is applicable for users in the roles of Implementation Engineer, Field Engineer, and Support Engineer.
Additional DetailsSkills
- Genesys Cloud CX Contact Center Admin - Configure And Use Quality Management Features
- Genesys Cloud CX Contact Center Admin - Configure Automatic Call Distribution (ACD)
- Genesys Cloud CX Contact Center Admin - Configure Scripts For The Contact Center
- Genesys Cloud CX Contact Center Admin - Contact Center Licensing Levels
- Genesys Cloud CX Contact Center Admin - Features of Architect
- Genesys Cloud CX Contact Center Admin - Functions And Features of Contact Center
- Genesys Cloud CX Contact Center Admin - Genesys Cloud CX Platform Overview
- Genesys Cloud CX Contact Center Admin – Outbound Features
- Genesys Cloud CX Contact Center Admin - Performance Dashboards
- Genesys Cloud CX Contact Center Admin - Roles and Permissions
- Genesys Cloud CX Contact Center Admin - User and System Prompts
- Genesys Cloud CX Contact Center Admin - Workforce Management
- Genesys Cloud CX Contact Center Admin - Wrap-Up Codes
- Genesys Cloud CX Implementation - Configurations of Genesys Cloud CX Collaborate
- Genesys Cloud CX Implementation - Edge Configuration
- Genesys Cloud CX Implementation - Genesys Cloud CX Collaborate Overview
- Genesys Cloud CX Implementation - Genesys Cloud CX Voice
- Genesys Cloud CX Implementation - Location And Site Configuration
- Genesys Cloud CX Implementation - Trunks
- Genesys Cloud CX Reporting And Analytics - Agent Reports
- Genesys Cloud CX Reporting And Analytics - Dynamic Views
- Genesys Cloud CX Reporting And Analytics - Outbound Reports
- Genesys Cloud CX Reporting And Analytics - Overview
- Genesys Cloud CX Reporting And Analytics - Queue Reports
- Genesys Cloud CX Reporting And Analytics - Reports Configuration
- Genesys Cloud CX Reporting And Analytics - TroubleShooting Reports
- Genesys Cloud CX Reporting And Analytics – View Reports History