This badge was issued to HP Inc. on 02 Nov 2023.
- Type Validation
- Level Advanced
- Time Months
- Cost Free
HP Customer Service Excellence 2024
Issued by
HP University
HP Customer Service Excellence 2024 awards are a powerful way for channel service delivery partners to demonstrate their excellence serving customers. This recognition program supports partners as they progress through Road to Customer Service Excellence journey by allowing them to obtain HP Customer Service Excellence badges.
- Type Validation
- Level Advanced
- Time Months
- Cost Free
Skills
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Improvement
- Customer Service
- Problem Management
- Problem Solving
- Service Management
Earning Criteria
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The recipient of this award is an HP channel service delivery partner who has demonstrated excellence in serving customers and has achieved an average ease of effort (CES) of 80 or above in a 6-month period with a minimum of 30 responses.