This badge was issued to Tero Sillankorva on 27 Feb 2024.
Expires on 27 Feb 2026
Genesys Cloud CX: Workforce Management Certification
Issued by
Genesys
This certification tests the users' knowledge of fundamental concepts associated with maintaining the workforce and optimizing their work performance in a contact center. It is intended for contact center managers, supervisors, and business analysts, who manage the workforce in contact centers.
Additional DetailsSkills
- Genesys Cloud CX Workforce Management – Configurations
- Genesys Cloud CX Workforce Management – Configure Activity Codes
- Genesys Cloud CX Workforce Management – Configure Schedules
- Genesys Cloud CX Workforce Management – Configure Service Goal Template
- Genesys Cloud CX Workforce Management – Configure Time off Request
- Genesys Cloud CX Workforce Management – Create a Work Plan
- Genesys Cloud CX Workforce Management – Creating Business Unit
- Genesys Cloud CX Workforce Management – Creating Management Unit
- Genesys Cloud CX Workforce Management – Manage Short Term Forecasts
- Genesys Cloud CX Workforce Management – Roles and Permissions
- Genesys Cloud CX Workforce Management – View Agent Schedule
- Genesys Cloud CX Workforce Management – View Real-Time and Historical Adherence