This credential earner demonstrates knowledge of information technology (IT) basics, methodologies of troubleshooting, and the tools and resources that IT professionals use. The individual has a conceptual understanding of computer basics, networking, hardware, software, computer security, and has experience supporting a customer with a simulated remote connection tool. The earner is aware of the job outlook in IT and is familiar with the skills required for success in various roles.

• Type Learning
• Level Intermediate
• Time Hours
• Cost Free