The holder of this credential understands the principles, core concepts, and practices of Knowledge-Centered Service (KCS). The holder knows how to integrate KCS into the workflow, including searching early and often, modifying articles, and creating new articles. The holder also understands the power of the double-loop process and the roles and activities involved in both the Solve and Evolve loops.

• Type Certification
• Level Foundational
• Time Hours
• Cost Paid