This badge was issued to Kusal Tharindu Chandrasekara on 28 Jan 2022.
- Type Learning
- Level Intermediate
- Time Days
- Cost Free
SkillsBuild - Customer Engagement: Communication and Personality Dynamics
Issued by
IBM SkillsBuild
This credential earner understands methodologies and best practices for building rapport and engaging in productive communication. The individual knows communication skills that are clear and concise, understands when and how to say “no,” and effectively collaborates with colleagues. They know personality and behavioral characteristics critical to customer success, show an ability to self-evaluate personality strengths and weaknesses, and can apply strategies to improve upon these attributes.
- Type Learning
- Level Intermediate
- Time Days
- Cost Free
Skills
Earning Criteria
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Complete two courses: Communication Skills and Personality Dynamics.
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Pass the end-of-course assessments with a score of 80% or higher.
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This credential is available to registered users of IBM SkillsBuild: