Earners have knowledge of IT Service Management (ITSM) on IBM Z. They can articulate the value ITSM provides to customers & describe how ITSM on IBM Z provides solutions to address business challenges facing IT operations teams. They can describe end-to-end IBM ITSM solutions that provide visibility into complex systems, isolate and resolve complex issues, & automate to ensure peak operating efficiency. Earners understand how to manage workloads to reduce costs, manage risk, & increase revenue.

• Type Validation
• Level Foundational
• Time Hours
• Cost Free