This badge was issued to Sam Pike on 18 Jun 2019.
Upgrade to ITIL 4 Foundation Course Completion Badge
Issued by
Lumify Group
Earners of the DDLS Upgrade to ITIL® 4 Foundation Course badge have an understanding of the ITIL 4 principles and can apply them to their own work and their organisation as a whole. Individuals who have completed Upgrade to ITIL 4 Foundation training demonstrate a commitment to gain skills relevant to the service management industry. These skills help the learner serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL 4 to lead and mentor others.
- Type Learning
- Level Foundational
Skills
- Availability Management Practice
- Business Relationship Management
- Business Risk Management
- Capacity And Performance Management Practice
- Change Control Practice
- Configuration Management
- Customer Service
- Incident Management Practice
- Information Security Management Practice
- IT Change Control
- IT Governance
- ITSMF
- Problem Management Practice
- Release Management Practice
- Service Level Management Practice
- Service Management
- User Support