Getting started in a call centre

Issued by eWorks

The earner of this badge is prepared for work in a call centre environment. A number of aspects of customer service have been learned, including: Establishing Contact with Customers, Identifying Customer Needs, Delivering Service to Customers, Processing Customer Feedback, Identifying Customer Needs, Delivering a Service to Customers, Monitoring and Reporting on Service Delivery.

Type Learning
Level Foundational
Time Hours
Cost Free

Skills

Earning Criteria

Completed the Getting Started in a Call Centre skillset training as part of the Victorian Government Working for Victoria e-Learning initiative.

Standards

Deliver a service to customers

While this course is non-accredited, it is derived from and linked to the Unit of Competency - BSBCUS201 Deliver a service to customers. More information can be found at https://training.gov.au/Training/Details/BSBCUS201

Address customer needs

While this course is non-accredited, it is derived from and linked to the Unit of Competency - BSBCUS402 Address customer needs. More information can be found at https://training.gov.au/Training/Details/BSBCUS402