ITIL® Expert CPD

Issued by PeopleCert

ITIL® Expert CPD demonstrates this individual has maintained and improved their skills and abilities in relation to their ITIL® Expert qualification. They have committed to remain current and relevant within the service management industry, and strengthen their knowledge of strategizing, using and measuring ITIL® practices in an integrated functioning model. The skills gained reflect an application of knowledge in a professional capacity and learning suited to their development needs.

Additional Details

Skills

Architecture Design
Availability Management
Business And Environmental Awareness
Business Change Management
Business Risk Management
Capacity Management
Communication And Knowledge Sharing
Component Integration
Configuration Management
Continuity Management
Customer Service
Financial Management
Incident Management
Information Analysis
Information Security Management
Information Security Strategy Development
Innovating
IS Governance
IS Strategy And Business Alignment
IT Change Management
Planning And Organization
Problem Management
Process Improvement
Quality Orientation
Relationship Management
Release And Deployment
Requirements Needs / Identification
Resource Management
Service Delivery
Service Level Management
Service Management Policy And Procedure Design
Staff Awareness And Development
Stakeholder Management And Realisation
Technology And Trend Monitoring
User Support

Earning Criteria

Complete 5 points out of the required 20 in the practical application of ITIL® Expert knowledge and skills within your professional capacity, either through professional practice or coaching and mentoring.
Complete 15 points out of the required 20 through chosen activities suited to the individual's professional development needs. These activities may fall within training and qualifications, community participation and self-study.