IBM Watson Customer Experience Analytics 2018-2019 - Technical Specialist

Issued by IBM

The badge earner has demonstrated implementation skills in IBM Watson Customer Experience Analytics. They can build journey reports, leverage IBM UBX to send data for journey and mindset reports, and create behavior analysis KPIs and reports with breakouts and calculated metrics. They can navigate the user interface to build journeys, view reports, build custom reports, search for and replay visitor sessions, and use struggle analytics to identify customers having issues with the site.

Time Days
Cost Free

Skills

Advocate
CXA
PWID-B0343500
UBX
Watson Customer Experience Analytics
Watson Marketing

Earning Criteria

Must be an IBM client, IBM Business Partner employee or IBM employee
Complete the courses in the IBM Watson Customer Experience 2018-2019 - Technical Specialist Badge Path
Successful completion of all course assessment quizzes with a passing grade of 80% or higher.
Note: This badge is retired and no longer available.