This badge was issued to Roger Sowers on 12 Jun 2020.
IBM System Z - Field Support, Expert
Issued by
IBM
The badge holder can complete the tasks expected from an experienced SSR for at least three IBM Systems Z generations, e.g. Z12, Z13, Z14 based systems and Z15 based systems. The badge holder is a preferred mentor. The SSR Expert is a recognized Subject Matter Expert for at least two system Z machine type and a partner for product engineering (PE) when it comes to collaboration between the teams. Can plan and lead for complex installations, MES, relocations, and mentor.
- Time Years
- Cost Paid
Skills
Earning Criteria
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Must be an employee of IBM
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Provide evidence of introducing new or improved tool or process used by technical support team and provide evidence of improvement to service efficiency and/or client experience.
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Minimum of 36 months experience supporting IBM System Z platform
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Has provided evidence of completing 2 of the following: Has participated in Reliability, Availability, and Serviceability (RAS) development AND/OR Has contributed as an author to RedBook or Course Development project AND/OR Has presented original technical content at a national seminar AND/OR Has participated in the guest instructor program to train other System Services Representative AND/OR has earned a mentor badge