Solidifies crucial fundamental concepts, principles, processes, and functions to enable successful IT Service Management, or ITSM. Students learn how to align IT with business, control IT costs, improve service, and balance IT resources. This course provides proven practical guidance and best practices on how to successfully introduce an integrated IT Service Management framework within an organization. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

• Type Validation
• Level Foundational
• Time Hours
• Cost Paid