Customer Service Essentials Certificate

Issued by Dale Carnegie & Associates

The earner of this badge uses every client interaction as an opportunity to deepen brand loyalty and improve customer relationships. Possessing a positive attitude for service, the earner is able to transform complaints into opportunities and generally manage the customer experience.

Additional Details

Skills

Customer Experience
Initiative
Interpersonal Skills
Professionalism
Stress Management
Teamwork

Earning Criteria

Complete the following courses: Attitudes for Service, Manage Customer Expectations, Outstanding Customer Service, Transforming Customer Complaints into Opportunities