Customer Facing Skills Initiative: Influence

Issued by Microsoft MCAPS Academy

Compel customer action through persuasive, confidently delivered conversations. How often are you faced with a situation in which you need to influence a colleague or customer to get your work done? Do you know what approaches to use and when and how to apply a particular influencing style? This Online experience is designed to bring influencing to life in the ways that are most relevant to the work you do every day, and prepare you for successfully using influence to affect positive change.

Type Learning
Level Intermediate
Time Hours
Cost Free

Additional Details

Skills

Earning Criteria

Participants completed the required activities and assignments, and received a passing score for the CFSI: Power of Influence course
Participant completed all activities and submitted their Influence Action Plan for review.
Demonstrated the ability to create a plan of influence to identify the best influencing style that meets your objectives.
Demonstrated being able to compel colleague and customer action through persuasive and assertive conversations delivered with confidence.
Demonstrated the ability to find common ground and create a shared vision to collaboratively create a solution.