ITIL® Practitioner CPD

Issued by PeopleCert

ITIL® Practitioner CPD demonstrates this individual has maintained and improved their skills and abilities in relation to their ITIL® Practitioner qualification. They have committed to remain current and relevant within the IT Service Management industry, and strengthen their knowledge of adopting and adapting ITIL to support their business' objectives. The skills gained reflect an application of knowledge in a professional capacity and learning suited to their development needs.

Additional Details

Skills

Benefits Management And Realisation
Business And Environmental Awareness
Business Case Development
Business Change Management
Business Risk Management
Communication And Knowledge Sharing
Conflict Management
Customer Service
Information Analysis
Innovating
IT Change Management
Leadership And Teamwork
Planning And Organization
Process Improvement
Quality Orientation
Relationship Management
Service Level Management
Stakeholder Management And Communication
User Support

Earning Criteria

Complete 5 points out of the required 20 in the practical application of ITIL® Practitioner knowledge and skills within your professional capacity, either through professional practice or coaching and mentoring.
Complete 15 points out of the required 20 through chosen activities suited to the individuals professional development needs. These activities may fall within training and qualifications, community participation and self-study.