This badge earner has a acquired fundamental knowledge of the Technology Support Services (TSS) portfolio including offering descriptions, features and benefits, value proposition and why IBM. They have demonstrated technical skills related to the following TSS portfolio of offerings: Hardware Maintenance; Software Maintenance; Power Expert Care; Storage Expert Care; and Proactive Support. The earner will also know how to find assets including the offering sales kits.

• Type Learning
• Level Foundational
• Time Hours
• Cost Free