This badge was issued to Oliver Falk on 17 May 2021.
Expired on 17 May 2023
Certified Customer Success Manager (CCSM) Level 1
Issued by
SuccessCOACHING
Earners of the Level 1 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to deliver better outcomes for their customers. With the completion of their CCSM Level 1 training, they understand how to apply the fundamental best practices of Customer Success Management to resolve the real, everyday challenges Customer Success professionals face as they work with their customers.
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Accountability
- Account Management
- Account Planning
- Active Listening
- Business Consulting
- Business Metrics
- Client Retention
- Customer Centricity
- Customer Engagement
- Customer Experience
- Customer Success Management
- Dealing With Difficult People (including Conflict Management)
- Difficult Conversations
- Issues And Escalation
- Onboarding
- Project Management
- Quarterly Business Reviews
- Relationship Management
- Strategic Account Planning
Earning Criteria
-
Pass the Certified Customer Success Manager (CCSM) Level 1 Certification Examination
Standards
SuccessCOACHING is recognized by the Continuing Professional Development Certification Service and authorized to offer 18 Continuing Professional Development hours for all of our CCSM Level 1 programs.