Amazon Connect Communications Specialist

Issued by Amazon Web Services Training and Certification

Earners of this badge have the foundational knowledge to manage telephony tasks in an Amazon Connect contact center, implement and maintain Amazon Connect flows, implement Amazon Connect conversational interfaces, manage Amazon Connect routing strategies.

Type Learning
Time N/A
Cost N/A

Additional Details

Skills

Amazon Connect
Amazon Web Services
AWS
Chat and messaging
Chatbots
Flows
Routing
Telecommunications
Voice

Earning Criteria

The learner must score at least 80 percent to pass the Amazon Connect Communications Specialist learning plan's final assessment knowledge check.