Careers: Open Positions

Manager, Sales Operations

Based in New York City, the Manager of Sales Operations will be responsible for owning the processes, systems, and activities that enable Credly’s Sales team to operate effectively–with a specific focus around the optimization our suite of CRM tools, including– In addition, the Manager of Sales Operations will bring an analytical capability that enables us to continually improve performance and seize new opportunities by industry.

Salesforce workflow, data administration, process and reporting:

  • Responsible for the administration of as it relates to supporting the Sales organization, administering workflows, processes and accurate reporting of Credly’s CRM.

  • Acts as a key liaison/partner between the Sales Team, Marketing, and other internal stakeholders to ensure accurate and streamlined data and reporting alignment and system integrations

  • Monitors the accuracy - and is responsible for the efficient distribution - of sales reports and other data essential to the sales organization

  • Helps to establish, communicate and monitor sales campaigns

Salesforce analytics

  • Develops and maintains key performance indicators, dashboards, and reporting to provide insight into state of sales for key constituents and automate the delivery of data to sales reps and managers related to customer and sales-related activities

  • Responsible for assisting in the facilitation of forecasting, planning and other operational processes

  • Ensures all sales organization objectives and progress towards goals and reports are clearly communicated and documented in a timely fashion

  • Supports Sales leadership with data mining and analysis

Finance and Sales Compensation Plan Administration

  • Works with Sales leadership to provide assistance with sales incentive programs and compensation planning in order to increase sales productivity

  • Maintains tracking systems and processes to ensure accurate and timely payment of sales compensation

Process Guidance and Compliance

  • Develops and documents the processes, standards, and rules of engagement that direct how our sales staff engages with our CRM

  • Ensures compliance with the CRM policy by sales and drives the optimization and enhancement of how the organization uses its CRM

  • Documents and updates the processes, standards, and rules of engagement that direct how our sales staff engages with customers and across verticals

  • Coordinates training materials and conducts training (CRM, etc.) and helps with on-boarding new sales employees

  • Relentlessly analyzes the business and proactively offers insight and recommendations to sales and executive leadership

  • Coordinate across departments to align resources behind sales strategy

Desired Skills and Experience

  • Bachelor’s degree preferred in a related field

  • Advanced Salesforce skills

  • Highly organized with an obsessive attention to details

  • Intermediate level Excel skills

  • Prefer working in start-ups over working for large corporates and enjoy the challenge of building something from the ground up.

  • Solid understanding of B2B SaaS sales and transactional business fundamentals

  • Exceptional at structuring, interpreting, and presenting analysis

  • Strong problem solving and collaboration skills


  • Written Communication - Expressing oneself clearly in business writing.

  • Oral Communication- Expressing oneself clearly in conversations and interactions with others.

  • Interpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness with empathy to others.

  • Attention to Communication - Ensuring that information is passed on to others who should be kept informed.

  • Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.

  • Diagnostic Information Gathering - Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information, when others are reluctant to disclose it.

  • Analytical Thinking- Approaching a problem by using a logical, systematic, sequential approach.

To Apply
Send an email to with “Manager, Sales Operations” in the subject line, your resume or LinkedIn profile and a statement of interest (300 words max).

Posted on May 31, 2018