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FAQ

What is Credly?

Credly is a universal way to recognize, store and share life’s achievements.

Why give credit?

What if all achievement could be recognized? What if "credit" wasn't just something on a school transcript -- but something we could continue to earn for life?

People deserve credit for things they accomplish throughout their lives. Some achievements are marked with public ceremonies and framed certificates, and many other worthy accomplishments go unrecognized throughout our lives.

By empowering anyone to give credit for worthy accomplishments, we aim to improve people’s lives. Lifelong credentials open up new job opportunities, expose new learning pathways, and help connect people with communities where they can have an impact and where their skills and experience are valued and needed.

Is there an open API for Credly?

Absolutely! The entire Credly system is built from the ground up around Open Credit, a highly modular API built with an emphasis on performance, scalability and security. Open Credit is RESTful, fault tolerant, speedy, and returns JSON. API endpoints encompass the entire spectrum of digital credential management. Badges issued with Open Credit are compliant with the emerging Mozilla Open Badges standard, and Credly is the only system with complete two-way OBI support. Visit the Open Credit Developers Portal for interactive API documentation, case studies, featured apps and to get started with your own Open Credit-enabled app.

Where can I get support or find your knowledge base?

The footer of every Credly page includes a link to "Support", which takes you to our knowledge base and support portal, where you search for answers to common questions or open a ticket with our team. You can also contact us via email or phone with other questions.

What is credit?

Credit is recognition for any form of achievement.

Every credit given or received on Credly documents an accomplishment, such as a skill, milestone or role. It includes evidence and criteria, and it tells a story about who gave the credit, and what they value. In fact, credit can tell us as much about the recipient as it can about the person or organization that issued it.

Who can give credit?

Any individual or organization (whether it be a museum, association, training department, manager, volunteer group, teacher, or conference organizer) can give credit to acknowledge accomplishment. We call those who give credit “Issuers”. Anyone can be an Issuer. There are free and premium plans to meet different needs.

Who can earn credit?

Anyone can earn credit for their accomplishments. Each person uses Credly to manage their own credit, where they can decide where and how to display achievements across a range of settings—from a personal blog or digital resume to social networking profiles, to job boards. The result? Unlocked potential.

What is a badge?

A badge is a way to make credit more visible. Each credit has an image that's called a badge that represents it. Together with the evidence and information about the achievement and who recognized it, a badge changes the way employers, instructors, peers and communities of shared interest spot relevant talent.

How can I sign up?

It is easy to login to Credly to claim credit you may have already earned and to start issuing credit for accomplishments you observe in your world. You can use your Facebook or LinkedIn credentials to create your Credly account, or create an account directly on Credly. Credly accounts can be opened for individuals or for an organization. Credly is Free for all users. Pro Issuer upgrades are available to meet the demands of larger-scale issuers.

Does Credly have a mobile App?

Yes! Our free iOS mobile app enables the earning, issuing, displaying, and sharing of credit while out in the world, on location. Get the Credly app for iPhone and iPod from the iTunes App Store.

Is Credly integrated with other systems?

Yes! Open Credit – the underlying framework on which Credly is built – makes it possible to manage and issue digital credentials and badges from within the third party tools you use every day. Check out some featured apps that incorporate the power of Credly and Open Credit.

Is there a WordPress plugin for Credly?

Yes! BadgeOS is free plugin to WordPress that allows your site's users to complete tasks, demonstrate achievement, and earn badges. And badges created and earned in BadgeOS automatically go to Credly with out-of-the-box integration of the “Open Credit” API. Learn more about the Credly integration and get the plugin at BadgeoS.org. There's also a plugin that allows single sign-on to your WordPress site using your Credly credentials.

How do I give someone credit?

Preparing credit is easy. Anyone can design, assemble and issue credit in minutes. First, decide What and Whom to acknowledge – for example, a passing grade, a new painting, attending three seminars, and for one person, a class, or attendees at your conference. Then just:

  1. Make or select a badge image – you can use one of our preloaded badge images, edit an existing image or create your own. Credly lets you choose border styles, shapes, colors, icons (we incorporate the cool Noun Project icons), font, and banners to make badge icons unique to your needs and brand. You can even upload your own image files.
  2. Add a description – name the badge, add the recipients’ name, email address, some info about the accomplishment, and a testimonial
  3. Give the credit – push the send button and your credit will be delivered to your designated recipient(s). And you can easily track if it is received and accepted.

How do I manage my credit?

Any Credly account holder can accept or receive credit, store and organize credit into categories to curate how it is displayed to others. Visit the "My Credit" area from the user menu at the top right of Credly. From the “Earned” tab, you can elect to share badges anywhere on the web—a personal blog, a social network like LinkedIn, Facebook, Twitter or Mozilla, company intranet, or an online resume. Look for the share and embed icon for all sorts of options. You can also give anyone a direct link to your public profile page on Credly. Many people include it on their resume, LinkedIn page or in the signature of their emails.

What does it mean to “Trust” an issuer?

When you receive new credit, that credit awaits your acceptance in the “Earned Credit” Inbox. Making an issuer “Trusted” means you can automatically accept all future credit from them. Not only that, you can automatically place badges from Trust Issuers into personal categories of your choosing, and then automatically show that credit on selected social networks, your blog or virtually anywhere else.

What does it mean to be Credly “Verified”?

Digital credentials have the greatest meaning when their source is known, trusted and verified. When you see the “Verified” icon on a Credly member’s badge or profile, it means that Credly has verified that the account belongs to the person or organization indicated, and you can have the greatest degree of confidence in the veracity of their identity. The option to apply to be Verified is available to all Pro level issuers and higher at no additional charge. Non-Pro (“Free”) members can apply to be Verified for an annual fee. Verification is available for both Individual and Organization accounts.

Can I upload my own icon or image when creating badges?

Yes! All users can upload their own images to place in the center of a badge. Just visit the “star” icon tool in the Badge Builder and click “Upload”.

Can I upload my own badge graphic for credit I issue?

Yes, every member may upload their own custom badge graphics when setting up or editing credit.

What are the policies around billing and refunds?

Information about upgrading, downgrading and changing your account status can be found in the Credly Billing and Refund Policy.

How do I sign up my company or organization?

It is easy to open a Credly account for any organization to start issuing credit for accomplishments observed. Credly organization accounts can be opened at four levels – Free, Pro, Premier and Enterprise.

Are Credly badges Mozilla Open Badges (OBI) compliant?

Yes! Digital badges issued and received on Credly.com or through third party Apps using the Open Credit API are fully compliant with the emerging Mozilla Open Badges standard. And Credly is the only system with complete two-way OBI support. All Credly members can send their badges to the Mozilla Open Badge Backpack, and import other open badges earned elsewhere into their Credly profile.

I love the icons in the Credly Badge Builder. Tell me more about them?

We love them, too. Many of the images in the Credly badge icon library come from our friends at The Noun Project. They are doing amazing work building “a global visual language that everyone can understand” and we encourage you to support their efforts. Submit your own illustrations. Attend an Iconathon. Donate using their PayPal link. Follow The Noun Project attribution guidelines that accompany each icon you use on Credly, or license the icon from The Noun Project for royalty-free use without attribution.

Tell me more about what Credly offers organizations?

An authorized rep from any organization may create an “Organization” account on Credly. Organizations may issue credit for free, or upgrade to one of the Pro Issuer plans for additional options, such as: inviting multiple members of their team to manage their account; issuing credit to very large groups; branding email communications from Credly; hosting the “badge assertion” (the page to which an issued badge links that holds the evidence that a credit was earned) on their own web site; and even re-branding the entire Credly badge earning experience. Organizations are eligible to be “Verified” by Credly, a sign to credit recipients and observers that the identity of the issuing organization is authentic. Credly Organization accounts can also make extensive use of the Credly Open Credit API to deeply integrate credit-giving and sharing into their own websites and workflows.

I’d like to discuss partnership or other business development opportunities.

Credly is a fast-paced, nimble, creative, rapidly growing, privately-held company. We are happy to discuss opportunities to work together. Please contact us online, write to businessdev@credly.com, or call 800.841.5890.