Online Learning Pathway - Customer Service & Contact Center Operation - Intermediate Level

Issued by AIS Academy

Individuals have developed the introduction to Digital Experience, Changing Customer Behavior in Digital Age, Keeping Customers in the Age of Digital Disruption, Creating Good Customer Experience in Digital Age, Understanding Contact Centre Dynamics, Appropriate Behaviors of Contact Centre Staff, Communicating of Contact Centre, and Real-Time Management

Additional Details

Skills

Channel Planning
Channel Strategy
Customer Experience Management

Earning Criteria