Soft Skills- Enhancing Workplace Effectiveness
Issued by
The ALS Association
Embark on this learning path to master the art of workplace communication, from active listening to effective email communication and successful meeting strategies. Elevate your professional interactions and contribute to a more communicative and collaborative work environment.
Earning Criteria
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Earners completed this six course series.
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Course 1: Active Listening: Develop active listening skills by eliminating distractions, maintaining focus, and overcoming common obstacles. This course provides strategies to enhance your ability to truly listen and understand.
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Course 2: Communication Styles: explores diverse communication styles, emphasizing the importance of adaptation for effective collaboration. It delves into identifying and understanding four distinct communication approaches for improved teamwork.
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Course 3: Verbal Communication: techniques to enhance verbal communication skills, including making impactful first impressions and navigating challenging conversations effectively. Participants gain strategies to excel in various communication scenarios, fostering growth and confidence in workplace interactions.
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Course 4: Check Email: Email is a convenient way to communicate and keep track of your conversations but some emails are much more effective than others. Consider some of the bad email habits you might have developed over the past ten or twenty years. Correct those habits and optimize your emails to convey your messages more clearly and effectively.
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Course 5: Write Like A Boss: Learn practical strategies to enhance writing skills, addressing common pitfalls like grammar errors and unclear communication, empowering participants to craft effective messages tailored to their audience. Join to refine your writing, from avoiding common mistakes to structuring messages with clarity and precision.
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Course 6: Effective Meetings: Transform your approach to workplace meetings with insights for both facilitators and participants. Facilitators will learn to create effective agendas, encourage participation, and manage conflicts. Participants will gain skills in expressing opinions, voicing disagreements respectfully, and actively contributing to meetings.