- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Alvaria Cloud Certified Professional
Issued by
Alvaria
Earners of the Alvaria Cloud Certified Professional badge have demonstrated an understanding of the major functions of the Alvaria cloud interaction management system. This includes Alvaria Cloud Advanced Outreach, Alvaria Cloud Configuration Manager, Alvaria Cloud Reporting, Alvaria Cloud CX, Alvaria View, and Alvaria Cloud Quality, but excludes Alvaria Cloud Workforce and Alvaria Cloud Performance. Earners will have shown a Manager’s level of knowledge for these functions.
- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Skills
- Agent and Skill Configurations
- Alvaria View Statuses and Configurations
- Assigning Interactions & Coaching
- Configuration Manager General Usage
- Configurations and Properties for Reports
- Configuring Dispositions
- Configuring & Managing Interaction Searches
- Creating CX Applications
- Creating Evaluation Forms & Calibration Events
- CX Designer, CX Commander, and CX Business UI Proficiency
- Designing Documents and Reports
- Evaluating Interaction Recordings
- Exporting Recordings
- Handling Voice, Chat, and Email Through View
- Historical and Real Time Reporting
- Historical and Real Time Report User Permissions
- Inbound and Outbound Worktypes and Configurations
- Knowledge of CX Objects
- Knowledge of Included Reports
- Managing Alvaria Quality Reports
- Outreach Schemas
- Parameter Templates
- Performing Calibration Events
- Strategy Builder
- Using Agent Live Assist
- Using View Internally for Conferences and Transfers
Earning Criteria
-
Passed the Alvaria Cloud Certified Professional Exam